DELIVERY INFORMATION
At Jacqui Lamplugh, we’re committed to dispatching your order quickly and delivering it safely and efficiently. By placing an order, you agree to the terms outlined in this Shipping Policy, which is part of our Terms & Conditions.
AUSTRALIAN DOMESTIC SHIPPING
All domestic packages are sent via Australia Post Express.
INTERNATIONAL SHIPPING
We do not offer international shipping. This is due to the complexity of varying laws in different countries concerning the shipping of complementary medicines.
SHIPPING COSTS
Domestic shipping is charged at a flat rate based on size and weight and is calculated at check-out. Australia-wide orders are shipped with Australia Post Express at a flat rate of $15. Any orders that are deemed oversize may incur an additional shipping cost.
ESTIMATED DELIVERY TIMEFRAMES
3-6 business days - Metro
4-8 business days - Regional
8-16 business days - Remote
During busy trading periods, orders may take longer due to high volumes.
Once orders are placed, they are not able to be edited, added to or cancelled.
ADDITIONAL SHIPPING INFORMATION
Please note that although we aim to dispatch all orders within 3 business days, we cannot be held responsible for postal or courier delays and circumstances out of our control.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Jacqui Lamplugh is not responsible for any delays caused by postal or delivery services.
Jacqui Lamplugh is under no obligation to ship any goods ordered until full payment for those goods has been received. In the event of the requested goods being unavailable, Jacqui Lamplugh may cancel the order and affect a full refund.
If you have a general delivery question, please email jacqui@jacquilamplugh.com
Thank you for shopping with Jacqui Lamplugh.
Last update: 05/07/2025