Jacqui Lamplugh has a ‘no refund’ policy on purchases of goods and services, if you change your mind. Furthermore, our ‘no refund’ policy applies to all consultations.
Order Cancellation and Refunds
No Cancellations or Change-of-Mind Refunds
By placing an order on our website, you acknowledge and agree to our strict no cancellation and no refund policy. Once your order has been placed, it cannot be altered or cancelled.
Duplicate Orders
If you believe you have accidentally placed a duplicate order, please contact us immediately. We may, at our discretion, agree to cancel and refund the duplicate order—provided we are notified before dispatch.
Incorrect Items
If you receive an incorrect item, we will gladly send you the correct product once the incorrect item is returned to us in unused, unopened, and excellent condition.
Notify us within 48 hours of receiving your order by emailing jacqui@jacquilamplugh.com
Damaged Items
If your order arrives damaged:
Please email photo evidence of the damage within 48 hours of receiving your order to jacqui@jacquilamplugh.com
We will assess the claim and provide a replacement where applicable
Adverse Reactions
Jacqui Lamplugh cannot be held responsible for any adverse reactions or irritation. In the unlikely event of a reaction, we encourage you to read the full ingredient list before you purchase the product.
Individual responses to supplements vary. Experiencing an adverse reaction does not imply a fault with the product and does not entitle you to a refund.
If you believe a product has caused harm, please contact us with full details. Where a product is later found to be defective or subject to a recall, we will comply with all obligations under Australian Consumer Law and the Therapeutic Goods Administration, including providing a full refund or replacement as appropriate.
Undelivered Orders
If you have not received your parcel:
Contact us within 6 weeks of placing your order
After this timeframe, we may be unable to investigate delivery status, and a refund or replacement may not be possible
Lost in Transit
If Australia Post confirms your parcel was lost, forward us their confirmation and we will replace your order promptly.
Theft After Delivery
If your parcel was stolen after delivery, we take this seriously. Please file a police report and provide a copy to us—we will replace your order once confirmed.
Out of Stock
If an item is unavailable, we will notify you and issue a refund.
Signature on Delivery
Australia Post may deliver your parcel to your front door without requiring a signature. If you do not consider your delivery location secure, we recommend selecting signature on delivery at checkout or emailing us immediately after placing your order to request this service.
Electronic Products
Jacqui Lamplugh’s eBooks, webinars and downloadable products are digital products and cannot be returned to us for a refund.
Please be aware that download link will expire 24 hours after its first clicked. It is your responsibility to download the product within this time frame. Links will not be re-issued after the 7 days.
Please also note that creating a backup file for your product is solely your responsibility. We will not re-issue links for loss of damage of computers. Backing up is the only way to ensure that your purchase is not lost should your hard drive fail. Customers are solely responsible for confirming that their devices are compatible with the products they purchase. Refund will not be issued due to compatibility issues.
Digital products are delivered immediately via email to the email address registered with the purchase. If you do not receive your purchase, please check your junk folder and add Jacqui Lamplugh as a trusted recipient. If you experience difficulty accessing or downloading your purchased product please contact jacqui@jacquilamplugh.com
Customer Conduct Policy
We treat our customers with respect and professionalism, and we expect the same in return. We have a zero-tolerance policy for abuse, bullying, or harassment toward our team.
Harassment includes, but is not limited to:
Abusive or aggressive language
Repeated emails disputing a decision after a clear response has been given
Excessive contact intended to pressure or intimidate staff
In such cases, we reserve the right to cease communication, close the customer’s account, and refuse future service. Abuse may also be reported to authorities where appropriate.
We’re committed to making sure every order lives up to your expectations. Thank you for choosing Jacqui Lamplugh.
Last update: 05/07/2025